Field Service Technician

Sheboygan, WI
Full Time
Mid Level

As a Field Service Technician, you will play a crucial role in ensuring customer satisfaction by delivering exceptional service and support. You will be responsible for installing, maintaining, and repairing [specific equipment or systems] at customer sites. Your strong technical skills, problem-solving abilities, and customer-oriented approach will contribute to resolving issues efficiently and exceeding customer expectations.


  • Install, configure, and test [specific equipment or systems] at customer sites, ensuring proper functionality and adherence to specifications.
  • Perform scheduled maintenance, inspections, and repairs on equipment to ensure optimal performance and reliability.
  • Diagnose and troubleshoot equipment malfunctions or technical issues, utilizing appropriate tools and diagnostic methods.
  • Collaborate with customers to identify their needs, provide technical advice, and recommend solutions or upgrades to improve performance or address problems.
  • Document service activities, including work performed, parts used, and any additional recommendations or findings.
  • Provide on-site training to customers on equipment operation, maintenance procedures, and best practices.
  • Maintain accurate records of service calls, customer interactions, and equipment inventory.
  • Stay updated on product knowledge, industry trends, and emerging technologies through ongoing training and professional development.
  • Adhere to safety guidelines and procedures, ensuring a safe work environment for yourself and others.
  • Coordinate with internal teams, such as sales, engineering, and support, to address customer inquiries or escalate issues as needed.
  • Maintain a professional and customer-focused attitude, ensuring excellent communication and responsiveness throughout all interactions.

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