Debt Counselor

Suitland, MD
Contracted to Full Time
Mid Level


  • Hybrid - Suitland MD
  • 6month contract to hire 
  • Up to $30/hr -> $64,000/yr


  • Oversee and provide assistance and support to homeowners in financial difficulty by identifying mutually agreeable payment arrangements, maintaining excellent customer service and relationship building
  • Review and submit accounts for loan workout arrangements such as extensions, modifications, forbearances, and re-payment plans
  • Proactively identify gaps in processes and procedures and make recommendations for improvements
  • Work in accordance with consumer privacy laws and company procedures.
  • Mentor other collectors on a day to day basis and lead department projects and initiatives as required
  • Contact debtors via telephone and email regarding status of the account, late fees and credit reporting.
  • Perform skip tracking to locate debtors with incorrect contact information.
  • Document and maintain all incoming and outgoing collection efforts within our company platforms.
  • Address inquiries and issues of debtors in a timely and professional manner.
  • Navigate through different platforms- must have the ability to multitask
  • Triage and respond to customer escalations and complaints.
  • Drive process efficiencies and improvements across all customer support and collections activities.
  • Help test and manage various contact center tools and platforms
  • Work cross-functionally with peers across various stages of the customer lifecycle, wearing “multiple hats”


  • Requires at least three (2) years of collection experience, preferably in a financial institution. 
  • Must have at least one (1) year experience in Mortgage Loss Mitigation/Collections/Default Servicing/Financial Services and MI regulations. 
  • Experience, in-depth knowledge of federal and state laws and regulations regarding bankruptcy, repossession, foreclosure, loss mitigation, litigation and other collection activities. 
  • Word processing and spreadsheet experience preferred. 
  • Must have excellent organizational, negotiation, oral and written communication skills. 
  • Must have strong listening skills
  • Must have strong analytical & problem solving skills
  • Ability to work well under pressure and with deadlines
  • Ability to work independently with minimal supervision
  • Self-motivated with the ability to complete multiple tasks with minimal supervision
  • High attention to detail and excellent time management skills
  • Assist with departmental projects as needed.
  • Ability to learn and perform in a fast-paced environment.
  • Ability to work flexible hours, including working overtime, and Saturday’s with little advance notice

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