Details:

• Hybrid - Suitland MD
• 6month contract to hire 
• Up to $30/hr -> $64,000/yr

RESPONSIBILITIES:

• Oversee and provide assistance and support to homeowners in financial difficulty by identifying mutually agreeable payment arrangements, maintaining excellent customer service and relationship building
• Review and submit accounts for loan workout arrangements such as extensions, modifications, forbearances, and re-payment plans
• Proactively identify gaps in processes and procedures and make recommendations for improvements
• Work in accordance with consumer privacy laws and company procedures.
• Mentor other collectors on a day to day basis and lead department projects and initiatives as required
• Contact debtors via telephone and email regarding status of the account, late fees and credit reporting.
• Perform skip tracking to locate debtors with incorrect contact information.
• Document and maintain all incoming and outgoing collection efforts within our company platforms.
• Address inquiries and issues of debtors in a timely and professional manner.
• Navigate through different platforms- must have the ability to multitask
• Triage and respond to customer escalations and complaints.
• Drive process efficiencies and improvements across all customer support and collections activities.
• Help test and manage various contact center tools and platforms
• Work cross-functionally with peers across various stages of the customer lifecycle, wearing “multiple hats”

REQUIRED EXPERIENCE:

• Requires at least three (2) years of collection experience, preferably in a financial institution. 
• Must have at least one (1) year experience in Mortgage Loss Mitigation/Collections/Default Servicing/Financial Services and MI regulations. 
• Experience, in-depth knowledge of federal and state laws and regulations regarding bankruptcy, repossession, foreclosure, loss mitigation, litigation and other collection activities. 
• Word processing and spreadsheet experience preferred. 
• Must have excellent organizational, negotiation, oral and written communication skills. 
• Must have strong listening skills
• Must have strong analytical & problem solving skills
• Ability to work well under pressure and with deadlines
• Ability to work independently with minimal supervision
• Self-motivated with the ability to complete multiple tasks with minimal supervision
• High attention to detail and excellent time management skills
• Assist with departmental projects as needed.
• Ability to learn and perform in a fast-paced environment.
• Ability to work flexible hours, including working overtime, and Saturday’s with little advance notice