As an Account Manager for our IT hardware company, you will be responsible for managing and growing a portfolio of key client accounts. Your primary objective will be to develop strategic partnerships, understand client needs, and deliver tailored IT hardware solutions that meet their requirements. You will work closely with cross-functional teams, including sales, technical support, and customer service, to ensure exceptional client satisfaction. This role offers a unique opportunity to drive revenue growth, foster long-term relationships, and contribute to the overall success of our organization.
- Serve as the primary point of contact for assigned client accounts, building and maintaining strong relationships with key stakeholders.
- Understand clients' business objectives, IT infrastructure, and future technology needs.
- Identify opportunities to upsell, cross-sell, and renew contracts to maximize revenue.
- Collaborate with internal teams to develop customized solutions that address client needs and provide added value.
- Conduct regular business reviews with clients to evaluate their satisfaction, address concerns, and identify opportunities for improvement.
- Proactively identify and pursue new business opportunities within existing accounts.
- Stay up to date with industry trends and developments to offer insights and recommendations to clients.
- Monitor and track account performance, ensuring revenue targets and customer satisfaction goals are met.
- Provide exceptional customer service and support, serving as an advocate for clients within the organization.
- Prepare and present reports, forecasts, and account plans to senior management.