View Our Website View All Jobs

Systems Engineer - Avaya

The SL-100 / CS2100 Technician is primarily responsible for all systems level preventative and remedial maintenance activities for the customer’s telecommunications infrastructure.  A wide degree of creativity and latitude is expected. Position typically has 3 – 7 years of experience.


Site Coverage:
The performance of maintenance requires that Key Personnel be available for emergency monitoring and response. Designated staff shall be assigned in alternating shifts to respond to off-hours calls for emergency service, and may work extended hours or weekends to perform emergency maintenance service. 

Daily Diagnostics:

Ensure that the following tests are performed daily:  ALT, ATT, REX, AUTOIMAGE, KILLER TRUNK
Ensure test results are reviewed and actions taken.

Maintenance Logs:

Ensure that proper logs are maintained:   CPU, PMRELOAD, Repair and Return, Switch, Office Alarm, Dial-up (access), Trouble, Circuit Pack Replacement, ETAS, Patch, Routine Tasks

Support Operational Services:

Operate and maintain customer owned CS-2100 switch as well as all other equipment and test equipment
Maintain customer satisfaction, meet customer expectations, quality work, clean work area and play active role as a team member of the CS-2100 group
Deliver quality service that meets or exceeds customer expectation
Support installation and expansion activities that occur
Patching and/or PM loading/reloading as required.
Weekly checks and/or document reviews with Black Box SL-100 Technical Support and Avaya CS-2100 GNTS to review latest product bulletins (EWBs and CABs).

Read More

Apply for this position

Apply with
Attach resume as .pdf, .doc, .docx, .odt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file