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Desktop Support

Growing Government Contractor has a need for a Desktop Support Technician in downtown L.A. 

* Provide direct technical support to end-users for all IT related issues both hardware and software
* Under supervision, provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and the networks
* Timely respond to system user requests for assistance
* Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs
* Support also includes: install and provide basic support for approved PC software; upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs
* Troubleshoot/upgrade existing operational environment consisting of workstations running Windows XP and Windows 2000 associated file and print servers running Windows 2000/2003 Active Directory, Exchange and Enterprise Messaging software. Peripheral devices consist of PDA's Blackberry hand held devices and printers
* Utilizes Veritas Backup Exec and Computer Associates ArcServe Disaster Recovery software
* May work with Network Operations Center to troubleshoot complex LAN/WAN issues
* Document all work performed and possess ability to write clear and effective status reports
* In a subordinate role, provide technical support for large projects, operations and special events
* Coordinate with senior technical personnel to ensure problem resolution and user satisfaction
* Utilize the Remedy Action Request System (ARS) to track all service and trouble tickets involving support to end-users
* Responsible for all LAN and Desktop related hardware and may be required to conduct physical inventories
* Communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions
* Continually seek opportunities to increase customer satisfaction and deepen client relationships.

* Other duties as assigned

Knowledge and skills:
* Junior level knowledge of the latest Network Operating Systems and hardware
* Basic knowledge of backup software and hardware
* Junior level knowledge of Active Directory, Exchange and Enterprise Messaging Software
* Familiarity with WAN Devices, circuits, cabling and telephonic and/or communication technology
* Knowledge of commonly-used concepts, practices, and procedures within the Deskside environment
* Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions

*Must be able to lift up to 50 pounds.

Education and work experience:
* Bachelors degree preferred
* 3 or more years of related technical experience preferred

Certification Required:

* MCP 2003 or greater

Clearance Required: SECRET Clearance

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