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Remedy Analyst

This is a permanent role at the Pentagon.  It requires a Secret Clearance and an active Security+.

Compensation is 75-85k DOE.

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes
Review system and application logs, verifying completion of scheduled jobs such as backups
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. 
Configure system CPU, memory, and disk partitions as required
Perform periodic performance reporting to support capacity planning
Create, change, and delete user accounts per request.
Perform in a team environment with other Systems Administrators to provide overall operations and maintenance for the JSF production environment
Partner with Systems Engineering and Integration groups in the install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirement.
Serve as primary escalation point for incident tickets from Level 1 Service Desk
Action and resolve escalated tickets in accordance to Service Level Agreements
Use Remedy Action Request System to log, track and manage incident and request queue
Apply systems and security patches to all workstations and servers in accordance with established policies and procedures
Use remote desktop tools to troubleshoot escalated incidents and to deploy and remove local applications
Deploy, maintain, and operate a data backup and recovery solution that supports F-35 encryption requirements
Provide on-site system administration for COTS applications
Facilitate and support the development and of desktop images Perform system administration functions on all F-35 Program servers, applications, and systems
Manage updates to hardware and software to maintain currency as well as the overall data center administration requirements
Review audit, security, application, system, web/application/database, and directory service logs
Monitor system capacity - storage, memory, and CPU. Test, install, and report status of patches and hot fixes
Identify, correct, record, and properly identify anomalies
Provide IT System Administration services for various customers across the JSF PO

 The selected candidate must have:

Demonstrated experience administering HBSS (e.g. McAfee E-Policy
Orchestrator (ePO), Host Intrusion Prevention System (HIPS), Rogue System
Detection (RSD), and ACAS
Demonstrated proficiency using patch management systems, preferably SCCM
and BMC Client Management.
Experience planning and implementing enterprise systems backups
Proficiency in Remedy support
Minimum of eight (8) years of professional experience maintaining a network/operational environment
Minimum of five (5) years’ experience with Microsoft operating systems
Experience supporting content management solutions (MS SharePoint, Open Text Content Management Server)
Demonstrated experience migrating systems to new approved versions Experience creating and managing Group Policy Objects
Demonstrated experience in VMware virtualization across-platforms
Demonstrated experience with the administration of database (MS SQL/Oracle) backups and restores
Demonstrated understanding of Active Directory infrastructure, design and interface capabilities with other MS products
Demonstrated understanding of name resolution (DNS, WINS) 

The following skills/experience are desired:

Certification in any of the following: MCP, ITIL Foundation v3, CompTIA Security +, CompTIA A+, MCP- 70-290 Managing and Maintaining Windows 2003 Servers, MCDST, MCSA (2000, 2003), MCSE (2003, 2007)


This position requires a Bachelors degree in Computer Science, Engineering, or a related technical discipline with 8 or more years of progressive related experience OR 12 years of related experience. An IAT Level III certification is required. The minimum of an interim Secret level DoD security clearance is required.


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