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Cisco Practice Manager

Cisco Practice Manager 


·    Engineering team management – operational performance; monitor, manage, and drive overall team utilization and project execution efficiencies.
·    Thought leadership around product / services portfolio align to divisional and corporate objectives.
·    Work with scheduling team to ensure proper resource alignment with projects and shadowing / mentoring where applicable
·    Support the design and proposal development in conjunction with solutions architects and sales team performing SOW reviews of design and effort, confirming estimates and setting pricing
·    Deliver performance reviews annually, analyze team productivity and develop individuals’ objectives that align to divisional and corporate goals 
·    Maintain continual knowledge on latest trends, product releases and vendor offerings 
·    Recruit new hire candidates and work with management on candidate screening and interviews.
·    Develop relationships / work with sales team with key customers, partners, and vendors to ensure customer satisfaction targets are achieved and maintained.
·    Participates in strategic planning sessions with vendors and senior management to include internal and external Quarterly Business Reviews (QBR).

Required Skills
Basic Knowledge, Skills, and Abilities: 
·    5+ years of experience with Cisco solutions around Unified Communications, Security, Unified Compute, and Wireless solutions
·    Management experience preferred 
·    Knowledge/understanding of the Channel Partner/VAR space
·    Review and manage all operational performance metrics for engineering service delivery of Cisco solutions. 
·    Influences product portfolio development to align with company goals for continued performance and growth by demonstrating innovative thinking. 
·    Work effectively with technical and sales leadership to ensure alignment to company goals and objectives.
·    Strong critical thinking, good judgment, and logical decision-making skills.
·    Strong customer service skills and service orientation focus.
·    Personnel recruitment, selection, training, and development.
·    Effective people management and instructing skills to include; motivating, developing, directing, and identifying the best people for the job.

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