Growing Government Contractor has a Service Manager position that just became available:
IT Support Services Manager Responsible for coordinating and overseeing cross-functional IT teams in Service Desk Support and CIO/Executive Support.
Quality Assurance in satisfying a large user community in an NIH.
Manages a team of technical leads and IT specialists in areas of Helpdesk (Windows, MacOS), Linux/Unix Systems, and Bio-Informatics Systems.
Must possess a clear understanding of project management processes, organizational roles and responsibilities, and strong client management.
Provide support services to executive level personnel. Work closely with executive team in areas related to budget management, information management administration, documents and correspondence. Represents client at various working groups, committees, and interfacing with executives of other departments.
Manages contract performance with SOPs, SLAs, ITIL procedures, and support organizational PMO processes and functions.
Minimum of 5 years Helpdesk experience
Minimum 5 years as an IT Support Manager/Helpdesk Lead.
Experience with multiple projects, simultaneously, in an IT Support environment.
Strong Client/Users Relationship building skills, and Inter-personal skills.
CIO/Executive Support experience.
Demonstrated Strong Presentation, Written/ Verbal Skills.
5-10+ years in IT Helpdesk Support
Help Desk Certified (Preferred)
Strong technical writing skills
Strong communication skills
Strong client-relation building skills
Windows OS (XP, Vista, 7, 8, etc.)
Mac OS (9, 10 and X)
MS Office (2007, 2010, 2013, 365)
Cloud Architecture for Mobile Computing