We are seeking a Systems Analyst to work the Tier III Application Support Team at our Community Support Office headquarted in McLean, VA. This person will provide support for custom and off-the-shelf applications. The analyst will work under the immediate supervision of an IT Manager and will be required to provide 24 X 7 on-call support on a rotating basis. This position is responsible for daily administration and application support including; application upgrades and maintenance; troubleshooting to resolve any open production issues or bugs within the agreed upon service levels; daily application performance monitoring; end user support; development associated with work requests; and maintaining vendor relationships. The individual will work closely with the following different groups: Tier I service desk; Application business owners; Project Management team; Application vendors and consultants; Development team; Infrastructure group; and Internal and External auditors.
Provide Support (both Technical and miscellaneous requests) to front-end Customer (Communities).
Provide Support back-end Customer (internal IT other groups: Developer-Tester, Focus Support Group, Flash Support group, Sales & Marketing Group).
Ensuring daily application operations and maintaining health of the application by planning and implementing patches and upgrades to Production Environment.
The analyst is expected to work independently with minimal supervision. Analyze situations and identify alternative solutions with associated pros and cons. A wide degree of creativity and decision-making latitude is expected.
Bachelor's degree in Computer Science, Information Technology, MIS or equivalent work experience.
2 years of SQL Server 2008 or above including: stored procedures, DTS packages, queries, triggers, administration, etc.
2 years .ASP/HTML experience
1 year of Excel / VBA experience
Desired basic knowledge of a Citrix XenApp environment
IIS7 troubleshooting experience
Proficient in Microsoft Office application Word and Excel
Must possess excellent verbal and written communication skills
Should be detail oriented, motivated, organized, disciplined, have strong inter-personal and tracking skills, and be able to manage difficult customer situations
Skills in critical analytical thinking
Patch and upgrade methodology
Expertise in supporting one or more of the following:
Kronos Workforce Central
Microsoft Dynamics CRM 2011
Windows 2003 Exchange Server and Active Directory