The main focus of the role is pre-sales technical support and in some instances may also be responsible for the implementation of customer installations as a contracted specialist, supporting our channel partners.
Main duties include:
Support the company's sales team to help specify products for new customers, reply to tenders, and carry out web-based and on-site demonstrations and training.
Provide technical expertise and support for our products.
Focusing on building relationships with the technical teams of our partners.
Deliver product update training, support demonstrations and POCs in conjunction with our partners to the end users.
Generate revenue by providing commissioning services.
Occasionally it may be necessary to assist the central support team and the customer to debug and troubleshoot any problems faced during the installation process.
The successful candidate will have:
Strong technical knowledge of at least one of the following areas. Strong knowledge in both areas will be seen as a distinct advantage:
Digital AV technologies
IP networking solutions * Evidence of an ability to create innovative technical solutions to time and budget.
Experience of working in a pre-sales role, within the AV and/or IT industry in the US
Able to demonstrate the ability to build customer relationships and provide phenomenal customer service.
Can show they are confident to stand up in front of an audience and present the company, a product, a solution or a technical demonstration in an effective and accurate manner.
Outstanding problem solving skills
Excellent written/verbal communication skills and the ability to present information in a logical and engaging manner to customers and colleagues.
Patience, commitment and a desire to learn.