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Help Desk Associate

Great client looking for a Help Desk associate in their Columbia, MD location.


Job Summary

Acknowledge receipt of all user tickets within defined service levels.
Interview users to collect information about problems; investigate user problems and identify their source; determine possible solutions; and test and implement solutions.
Log detailed description of issue into trouble ticket system and manage trouble ticket to closure.
Process all requests following documented procedures within defined service levels.
Administer Microsoft Windows based end user workstations.
Install, configure, and maintain workstations, monitors, and other related equipment.
Perform software installation and upgrades.
Implement server based file and folder permissions.
Maintain confidentiality with regard to the information being processed, stored, or accessed by end users on the network.

Required Qualifications

High school graduate or equivalent
3 years’ experience

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