The Application Support Manager is responsible for providing technical support to users via telephone, email or in person for our client’s business applications, primarily Yardi.
Duties and Responsibilities include the following. Other duties may be assigned.
Provide technical expertise and end-user support via telephone, email or in person; inputs, updates, and closes support tickets; escalates issues appropriately to ensure timely resolution; monitors support activity to identify trends or emerging issues and recommends solutions.
Perform systems analysis, upgrades, installation, testing, and training for our client’s business applications.
Liaison with business users and 3rd party vendors to ensure that changes are managed effectively with a minimum disruption to the business.
Provides a variety of guidance, direction, and training to staff as needed.
Assist in developing training content and materials.
Ensure ALL change management, incident management, and design and development procedures and process are followed and that all changes are documented per our client’s Change Management Policy.
Work closely with Manager to monitor emerging applications and available upgrades to our client’s business applications; recommends enhancements to increase efficiency and data integrity, resolve system challenges and expand functionality.
Make sure that system data integrity is maintained at all times within our client’s Systems.