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Help Desk Analyst (Top Secret clearance)

Experience with classified and unclassified networking environments.   Employee will support all aspects of the day-to-day d monitoring operations and sustainment of the Enterprise Services Delivery Center to include on-site support for all ESDC IT Infrastructure Systems and cabling of all ESDC components; ESDC Facility Management; Operations of Cryptographic Systems; ESDC IT Infrastructure Monitoring; and installation and sustainment of ESDC storage and server resources.


Additional responsibilities include:

Utilize DIA monitoring tools comprising the DIA Enterprise Management Tool Kit (emTK). Monitoring tools include but are not limited to: NetCool, Precision, TOPOVIZ, e-Health, nGenuis, HP SA, HP SE, HP NAS, SPLUNK and may include other commercially available networking tools that could potentially be integrated into the emTK



Understand standard cabling diagrams/charts; support efforts to trouble shoot infrastructure systems (routers, switches, IDS/IPS) through visual inspection of display lights and monitoring tools. ; be familiar with various infrastructure items and warning, alert or diagnostic lights and able to accurately describe and communicate via telephone, email or chat session while diagnosing problems.


Technician should be able to follow instructions and relay programming information via telephone or email. Technician may be required to program Internet Protocol addresses or other information via front panel interfaces when required.


Receive inventory and assign equipment.


Setup computers and printer and IT infrastructure components for all work areas.
Troubleshoot IT equipment.  
Provide technical support for all IT equipment including, but not limited to computers, laptops, projectors and VTC.
Manage documentation/database of Data Center connections, network diagrams, and Station Logs.


Create and analyze network and environmental performance reports/charts upon request.



At least two years of experience in several of the following software systems and architectures: Unix, Windows, DOS, Novell, HP OpenView, OSI7 Layer Model, IP Addressing, Systems Network Architecture, or Telco Hierarchical Multiplexing. Experience in administering a computer system. A working knowledge is desirable of several of the following protocols: IP, IPX, TCP, SNMP/MIB/MIB Ethernet, Token Ring, PPP, Frame Relay, ATM, and SDLC. A working knowledge is desirable in several of the following hardware devices: Cisco Routers, 3 Com, hubs, switches, SNA, Frame Relay, DSU/CSU, and T-1/T-3.

Experience with classified and unclassified networking environments.

Required Education: CompTIA’s Security +


Preferred Education: Bachelor's Degree in Computer Science, Computer Information Systems or business discipline such as Management Information Systems. Must have Top Secret Clearance 

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