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Symantec and Firewall SME

Location: Washington, DC

Clearance Level: MUST HAVE Secret

Scope of Work: The scope of work for this effort will include provision of expert advice and support services.

As required by the Department of State, the Contractor shall provide the following tasks and subtasks.

Position Education/Experience Requirements:

Implement and provide daily operation support of DOS Symantec Endpoint Protection (“SEP”) solutions;
Support and assist in the implementation of the DOS final Demilitarized Zone;
Coordinate and implement firewall rules for the NTP feature within SEP version 12;          
Review architecture, design and deployment of the existing SEP solution;

•   Conduct assessment, design and technical implementation activities on the Network Threat Protection (NTP) component;

•   Document solution requirements given business and technical objectives;

•   Design pilot and production architecture;

•   Define and create SEP client firewall security policy;

•   Build deployment packages;

•   Execute pilot against success criteria/test plan;

•   Complete production deployment;

•   Advise client on application of endpoint packages deployment as related to the NTP deployment;

•   Lead root cause analysis and troubleshooting effort for production deployment;

•   Function as a liaison between the client and Symantec Development and Support groups;

•   Report issues, anomalies and problems through proper channels (i.e., account management, technical support);

•   Provide incident status reports as required;

•   Document all recommendations to management;

•   Perform other duties relevant to NTP deployment and security operations as assigned;

•   Train onsite SEP persons; and

•      Coordinate telephone and on-site technical support as requested


Excellent organizational, written, and oral communication skills;
Ability to take accurate notes during fast-paced meetings;
Ability to work with limited supervision;
Ability to multitask and prioritize and deliver high-quality, accurate work within targeted deadlines;
Ability to be sensitive to the confidentiality of information shared by ITI Senior managers and other staff;
Proficiency with e-mail programs, Internet search engine, all Microsoft Office products.  Microsoft Visio and Microsoft SharePoint are required; and
Bachelor’s degree or an equivalent combination of education and professional experience is highly desired.

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