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Technical Support (Portuguese)

·  Utilization of call tracking systems

·  Provide hardware and software technical support for products and network environments.

·  Must be able to assist other support engineers in creating and writing technical bulletins, training materials and Knowledge based solutions for our products.

·  Must be able to stay current with new products, technologies, operating systems and desktop publishing applications in our industry.

·  Provide concise well formulated reports using industry standard spreadsheet and word processing applications.

·  An eight hour flex shift a requirement to accommodate 12 hour support day.

·  Be able to work under pressure and handle stressful situations when dealing with customers

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