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Help Desk Analyst/Systems Administrator

Our Client is a leading provider of computer networking and managed IT solutions for businesses and institutions in and around the Washington metropolitan area. We strive to become an extension of your local companies without the cost of a full time IT staff. Specializing in…

- IT Helpdesk
- Network Design & Consultation
- Hosted & On Premise Email
- Hosted & On Premise Desktop & Servers
- VOIP Phone Systems
- Cloud Computing
- Medical Office IT
- Computer Repair Services, and much more….

We are currently seeking a Network Engineer to install, maintain and repair computer systems and equipment for our clients.

Essential Functions

Help customers realize the value of their investment;
Requires a minimum of 5 years of documented work relating specifically to Windows server environments and items from the Job Description below;
Expediently respond to and resolve incident ticket escalations for areas covered by this position;
Manage RMM tool and implement resolution to alerts in a timely fashion;
Respond to server alerts via a monitoring system and effectively interface with senior management;
Responsible for monitoring performance, system backups, logging, and server health;
Troubleshoot support issues, conduct root cause analysis;
Manage your ticket queue in our ticket tracking application;
Demonstrated experience managing projects such as new implementations and migrations;
Strong interpersonal and communication skills, ability to work independently and as a member of a team. Time management and organizational skills are a must;
Proficiency with most aspects of computer systems management – new system installation and setup, printing systems, fundamentals of security and installing third-party software/hardware, ability to find proper channels of support for third-party software/hardware;
In-depth knowledge of networked Windows server environments and optional protocols and infrastructures such as: AD/LDAP, Exchange, DNS, DHCP, WINS, IIS;
Experience planning, installing and configuring HyperV;
Requires solid understanding of the Operating Systems and underlying hardware; for example, installs, upgrades, paging and swapping, and performance monitoring;
Responsible for the administration and maintenance of servers, workstations, peripherals and services to managed Windows infrastructures;
Responsible for supporting Windows Operating Systems, HyperV infrastructures, and Storage Area Networks;
Experience with Microsoft Office 365 product line;
Build and configure new server systems to replace or integrate with existing infrastructures. Plan and deploy upgrades to server systems to enhance functionality and administration;
Diagnose and troubleshoot server-related issues including Active Directory, Exchange Servers, HyperV, and Storage. Also provide second-level support for workstation and end-user related issues;
Patching desktop and remote access systems;
Perform 3rd level user support, identifying root cause with strategic solutions to problems;
Define and manage the user, system and support requirements information gathering and analysis processes needed to provide design and architectural recommendations;
Work closely with other teams to develop collaborative solutions and ensure the firm's business needs are being met;
Research and provide input on new products and solutions;
Develop and institutionalize standard operating procedures and maintain a strong documentation library;
Use IT ticket management and change management (prefer experience with Connect Wise) systems per our client’s procedures;
Ability to work some nights and weekends as necessary;
Other duties and responsibilities as needed;
Maintain shared Support Team servers and SharePoint environments;
Knowledge and experience of
Technical Helpdesk experience is a must
Excellent troubleshooting skills
Excellent written and oral communication skills
Windows Server (Any flavor)
SharePoint Server (Any flavor)
SQL Server
Active Directory, DNS
Ability to learn new technologies and skills

Required Competencies

Prior experience at an MSP is a plus;
Strong backup administration experience using multiple backup solutions;
Experience implementing and configuring Management & Monitoring Tools, as well as Anti-Spam and Content Filtering solutions;
Experience or familiarity with Citrix XenApp, and or XenDesktop;
Microsoft certifications;
Analytical and problem solving skills;
Customer service orientation;
Technical capacity with relevant experience;
Highly motivated with effective time management;

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