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FHA Loan Officer

Title: FHA Mortgage Loan Officer - Inside

Department: Lending

Reports To: AVP

FLSA Classification: Exempt


With minimal supervision, efficiently guides members through the loan process and determines member's creditworthiness based on credit union policies, practices and procedures. Conduct inbound and outbound sales calls to generate new loan applications from prospective members. Present members with appropriate mortgage products and pricing based on their borrowing needs. Will assist the processing department in managing the member's experience from origination to closing, ensuring a positive member service experience.


Degree/Diploma Obtained Program of Study Required/Preferred

Bachelors Finance Preferred

Additional Educational Information

Equivalent job experience may be substituted.



Additional Certification/Licensure Information

Must be Safe Act registered through NMLS OR have at least one year of mortgage related experience AND become Safe Act registered through NMLS upon hire.


Minimum (2) experience REAL ESTATE LENDING Preferred

Additional Experience Information

Must be experienced in Conventional and FHA lending products/guidelines.

Previous employment that required interaction with clients via phone or direct contact.


Must be a self-starter and self-motivated to meet job expectations and goals.

Must be able to thrive in a fast paced, multi-tasking environment.

Must be able to make decisive and accurate decisions.

Ability to manage multiple deadlines.

Possess superior customer service skills.

Must be organized and responsible and able to use good judgment.

Ability to learn multiple technical application systems and programs.

Ability to use Microsoft Office suite effectively.


Sell multiple brands of company loan products to prospects, effectively converting them to borrowers.

Determine and communicate loan level pricing with members and management in order to maximize profitability.

Analyze underwriting guidelines to determine the documentation and lock/pricing requirements on loan level basis and negotiates terms.

Draws up proposals, policies and contracts.

Learn various types of borrowing programs and process and stay current with changes and new products.

Provide excellent member service and effectively recover service when needed.

Follow-up with member(s) in a timely and efficient manner.

Manage active pipeline from origination to closing.

Work effectively within the mortgage department to ensure loan requirements are satisfied and deadlines met.

Efficiently work with various types of systems and software programs simultaneously to maximize time spent selling products.

Establish work habits conducive to market variations.

Adhere to all federal and state compliance guidelines relative to the position.

Continually develop sales skills through attending systems and product training and other educational opportunities necessary for the position.


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