The Program Manager manages and successfully executes a portfolio of IT projects supporting a major Federal Government Agency. Performs management reporting, and policy-making as it pertains to the department. Implements formal program and project management processes aligning with the department and OMB’s project management requirements and PMI’s PMBOK tools and methodologies such as assigning resources to tasks, monitoring, measuring, project forecasting, project dashboards, and reporting progress towards goals. Manages and directs staff. Furnishes internal reports for management, revises and updates reports to be more useful and efficient, and furnishes external reports as necessary for key outside parties such as clients. Directs effective execution of contract requirements within program objectives and requirements.
General Description of Duties:
Enforce and comply with all corporate policies
Deliver services applying our corporate CORE values
Engage in corporate objectives and strategies
Actively participant in corporate trainings and awareness trainings
Support business development and account expansion in conjunction with corporate business development team
Responsible for filling open positions on project/program in coordination with the Human Resources department
Perform Program and Project activities and delivery methods defined by e-Management’s quality programs
Understand and manage to each project’s scope
Be aware of and manage to contract specific requirements
Responsible for project forecasting and managing to forecast/budget
Develop Standard Operating Procedures (SOPs), IT Project review process, policies, and workflows
Assist in development of communications and training as associated with Project Intake process
Generate project dashboards and quad charts from Project and portfolio management tools
Familiar with Program Management/portfolio management tool (CA PPM (Clarity)
Provide analysis and feedback for select Enterprise performance lifecycle stage gates related to the health of IT Projects
Required to provide weekly status updates to Senior Level executives and managers to include accomplishments, activities in progress, planned & upcoming activities, status of deliverables, meetings/conferences/ presentations, issues/problems/questions, and support needed from manager or corporate
Responsible for facilitating and completing customer surveys
Responsible for presenting a Quarterly Program Review to corporate Senior Leadership Team
And, other duties as assigned.
Education: Bachelor’s in Business Administration or other business or management related discipline required, Masters Degree is desirable. PMP certification by PMI is required or the ability to obtain certification within six months of employment.
Experience: Requires 12-15 years’ experience, with 7 – 9 years in IT project/program management with increasing responsibilities.
Skills: As an onsite representative of the company, the Program Manager must possess effective communication and interpersonal skills to build and maintain effective working relationships with the client. Superior documentation skills are a must. History of working openly and collaboratively with customer and team members. History of providing outstanding customer services with accurate and timely status updates and reports. Experience in use of Microsoft Office tools is a must.