View Our Website View All Jobs

Telecom Analyst

This position reports to a Director or Manager level, with typical responsibilities of providing support for a variety of traditional telecom services and products, as well as other equipment managed under the Telecom umbrella.


College degree desirable, but not required

3-5 years of Telecom or related industry experience

1-2 years of Customer Service/Help Desk


Working knowledge of the telephony industry, services, products, concepts and vendor processes
Familiar with integration of various systems (PBX, eCall)
Vendor and project management
On-hands customer service approach
Good verbal and written communications skills
Organized, self-motivated
Ability to manage multiple priorities
Productive working independently or as part of a team
Proficient in use of MS Office products (Word, Excel, etc...)


Monitors telecom service desk queues
Coordinate team, vendor or escalation response for support requests and/or trouble reporting for all service or products or equipment managed within Telecom
Assist with basic administration of the PBX and Voicemail systems, including end user training on features and functionality






Read More

Apply for this position

Apply with
Attach resume as .pdf, .doc, .docx, .odt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file