This position is primarily responsible for the on-site implementation, integration, deployment and troubleshooting of Enterprise class storage, virtualization, and backup and recovery systems (BRS) solutions to major accounts in XXXXXXX geographies The engineer must be an experienced customer facing professional with hands-on experience working on large to medium scaled Enterprise engagements.
Job Duties and Responsibilities:
Execute optimal leading-edge technical solutions to maximize added value; Strategize with Principal Architect and customers to clarify expectations on assigned projects as necessary; Prioritize, evaluate, and manage projects in a fast paced, interruption-driven environment; Will require the ability to learn new concepts quickly while contributing to the overall success of the project;
Work closely with customers to resolve sensitive issues; ensure that the ongoing quality of work is top notch, professional and meets the needs of the customer;
Interface with other members of the Engineering organization to maintain standards and operating procedures and provide information as appropriate to manager, project manager, and various departments within the Company; Engineer must be the type of engineer who can speak to other engineers and is not afraid to roll up their sleeves to do hands-on implementation work.
Provide detailed documentation and procedures for all solutions.
Work with the Director to determine educational and training needs in order to maintain and enhance individual’s and company’s ability to maintain and support various technologies and industry certifications;
Maintain up-to-date certifications in appropriate technologies;
Participate in industry forums, tradeshows and seminars as appropriate; Read, analyze, and interpret general business periodicals, professional journals, and technical procedures to keep abreast of latest trends in industry.
Knowledge, Skills, and Abilities:
Knowledge equivalent to the completion of a Bachelor’s degree in Computer Science or similar field of study
Must have 5-7 years expert working knowledge in two or more of the following:
Storage: Hands-on proficiency with ISCSI and/or Fibre Channel SAN installation and configuration experience across multiple networking solutions; EMC and/or Dell preferred; NetApp, HP or Hitachi desired;
Virtualization: Hands-on proficiency with the installation, configuration, and implementation of server virtualization technology, including Microsoft Windows 2008 HyperV and VMware Infrastructure 3 or VMware vSphere, VMware View technologies
BRS: Designing and implementing back-up strategies using backup-to-disk technology, data de-duplication technology, and remote data replication technology Software installation and configuration experience in EMC Networker, EMC Data Domain, Dell AppaSure, EMC Avamar;
Server: Windows 2008 Server installation, configuration and system management experience; Windows 2012; Hands-on experience with Microsoft Windows 2003 and 2008 server upgrades.
Proactive in managing issues and problems, comfortable with ambiguity; Demonstrated ability to establish strong customer relationships, act as the customer’s trusted technical advisor, while exhibiting a superior consultative approach in both technical and business process decisions. Skilled at tackling unusual and complex challenges, can guide and advise others; Demonstrate poise and professionalism;
Able to travel in and around MD to differing customer sites and to North Carolina 30% of time (flies to NC);
Experience managing people, projects, and public sector/government organizations;
Knowledge of capacity planning and able to formulate scope and scale of project;
Strong team orientation with a willingness and ability to share knowledge;
Must possess excellent written and verbal communication skills
Physically able to lift and move Enterprise hardware in our customer environments
Able to pass a criminal background and drug screen
Industry Certifications (one or more of the below):
Dell Certified Systems Engineer including VTRX, Compellant Top Gun, Equallogic Storage certification
VMWare VCP certification in vSphere 4.x or 5.x
EMC Technology Foundations Associate
EMC Implementation Engineer Specialist (EMCIE)
EMC Implementation Engineer Expert (EMCIEe)
EMC Technical Architect Specialist(EMCTA)
EMC Backup Recovery Associate (EMCBA)
Base Salary + monetary incentives for certification achievement - commensurate with experience.