Desktop Support Technician

Silver Spring, MD
Full Time
Mid Level

Job Duties:


 Respond to client and employee technical support requests via phone, email, or in-person

· Troubleshoot and resolve technical issues related to hardware, software, and network connectivity

· Escalate complex issues to senior technical staff as necessary

· Install, configure, and maintain hardware and software on desktops, laptops, and mobile devices

· Provide basic training and support to clients and employees on commonly used software applications

· Maintain accurate documentation of technical support requests and resolutions

· Collaborate with other technical staff to identify and implement process improvements

· Participate in after-hours on-call support rotation as required

Job Requirements:

  • High School Diploma or equivalent.
  • 1 year experience in general desktop experience with hardware and business applications such as word processing, databases, spreadsheets and operating systems preferred.
  • Valid drivers license or equivalent. An A+ certification is preferred.
  • Personal computer, personal cell phone, personal high-speed internet.
  • A basic understanding of computer technology and terms such as operating systems, hardware, office automation applications, peripheral installations (printers, scanners, monitors, etc.).

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