Customer Support Tech - (Secret Clearance)

Washington, DC
Full Time
Mid Level

Are you a skilled technical support professional with a secret security clearance? Join the team as a Customer Support Technician and contribute to our mission of providing top-tier support to clients with sensitive security needs. As a support technician, you will play a critical role in assisting clients with technical issues while ensuring the confidentiality and security of classified information.


  • Technical Assistance: Provide prompt and effective technical support to clients, diagnosing and resolving issues related to software, hardware, and network configurations.
  • Clearance Management: Leverage your secret security clearance to handle sensitive information and troubleshoot security-related concerns.
  • Remote Support: Assist clients remotely via phone, email, or remote desktop tools, guiding them through troubleshooting steps and solutions.
  • Issue Escalation: Collaborate with higher-level technical teams to escalate and resolve complex technical challenges.
  • Documentation: Maintain detailed records of client interactions, issues, and resolutions in our support ticketing system.
  • Training: Educate clients on best practices, system usage, and security protocols to enhance their overall experience.
  • Continuous Learning: Stay updated on the latest technology trends, security practices, and support methodologies.


  • Secret security clearance is mandatory.
  • Proven experience in technical support or a related field.
  • Strong knowledge of hardware, software, and network troubleshooting.
  • Excellent communication and customer service skills.
  • Proficiency in remote support tools and ticketing systems.
  • Strong problem-solving and analytical abilities.
  • Ability to work well under pressure and handle confidential information.
  • IT certifications (e.g., CompTIA A+, Network+, Security+) are a plus.

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