Customer Service Representative

Broomall, PA
Full Time
Mid Level

Working with an Excellent Client that is looking to hire a Customer Service Represenative in Broomall, PA. This posotion is a direct hire with a starting salary at $50-$60k



Main Points:

Position: Customer service Representative

Salary: $50-$60k

Work Authorization Status: US Citizen

Requirements: experience with 1+ years of customer service, or cold calling preferred.


Job Description:

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.



Job Duties:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

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