AV Service Engineer

Baltimore, MD
Full Time
Mid Level


  • Baltimore, MD
  • 55k-90k
  • AV Experience
  • US Citizen

Day to Day


  • Interact with Customer to ensure Customer satisfaction following established procedures.
  • Perform installations, reinstallations, maintenance, and repairs on Customer equipment.
  • Deliver standard services.
  • Uses data from known resources to ensure customer product needs are met.
  • Create user guides and train end users on how to use their A/V control systems.
  • Refine current processes, develop a better workflow, and make recommendation
  • Provide on-site support primarily at the main customer site location and provide occasional alternate or satellite site support and/or travel as needed.
  • Responsible for evaluating, designing, documenting, installing, implementing, testing, maintaining, operating, removing, upgrading, and modifying video teleconferencing equipment systems.
  • Perform connection testing and troubleshooting of VTC systems for DoD operations.
  • Monitor and track system performance and usage.


  • Education in Electronics
  • At least 2 years of AV Experience 
  • AVIXA General CTS

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