Customer Service Manager

Greer, SC
Full Time
Mid Level

Customer Service Manager

Main Points

  • Fully Onsite position
  • Salary 65k-70k
  • Distribution, Warehouse or Logistics experience required


Customer Service Manager Job Responsibilities:

  • Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
  • Maximizes customer operational performance by providing help desk resources and technical advice.
  • Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
  • Manages customer service staff, communicates job expectations, and performs appraisals and job reviews.
  • Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures.
  • Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
  • Implements production, productivity, quality, and customer-service standards.
  • Contributes customer service information and recommendations to strategic plans and reviews.
  • Audits customer service procedures and trends and determines system improvements.
  • Enforces company policies and procedures.
  • Determines customer service requirements by maintaining contact with customers and visiting operational environments.
  • Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.


Customer Service Manager Qualifications / Skills:

  • Customer service skills
  • Process improvement
  • Strong decision-making skills
  • Managing processes
  • Staffing
  • Planning
  • Tracking budget expenses
  • Analyzing information
  • Developing standards
  • Help desk experience


Education and Experience Requirements:

  • High school diploma or equivalent
  • Experience in customer service
  • Some employers may prefer the completion of an undergraduate degree or certificate

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