AV/VTC Lead Technician

Washington DC, DC
Full Time

VTC Lead Technician

Main Points

  • Fully onsite in Washington DC
  • This is all AV support, no installation aspect
  • 4+ years of AV/VTC experience
  • This person will not be leading or managing anyone
  • Pay: 30-35/hr. depending experience 

Job Duties

  • Provides expertise to support the release and deployment of upgrades and migrations
  • Troubleshoot audio, visual, and control system issues.
  • Maintain and request AV vendor repairs for A/V equipment and provide troubleshooting support for A/V technologies.
  • Perform pre-conference tests and monitor audio and video quality during the meetings (adjust as needed)
  • Act as the primary contact for high-level meetings requiring VTC coordination, testing, and support.
  • Manage local A/V inventory, perform regular firmware upgrades and schedule periodic equipment maintenance, collaborating with vendors when necessary.
  • Generate regular weekly/monthly equipment and events report and status updates and suggested improvement analysis.
  • Develop and contribute to policy, procedure, and user documentation.
  • Create backup solutions and protocols for critical seminars and communication, ensuring seamless operations for camera feeds, audio/microphones, live-streaming, laptops, AV Control Room, and VTC.

Experience Requirements

  • 4+ Years’ Experience in providing AV/VTC services and support
  • Experience providing AV/VTC services in a government environment
  • Experience with audio visual bridges, endpoints, and protocols
  • Multi-site environment experience with AMX, Extron, Cisco, Polycom, Avaya, and Crestron equipment
  • Experience integrating VTC device in a Microsoft 365 environment
  • Knowledge of network, voice, and video protocols (such as SIP and H.264)
  • Experience using VTC Codec's, Audio Mixers, Control Systems, Audio Visual automation, Wiring, Amplifiers, Microphones, Projection systems, Video Cameras, and other A/V peripheral equipment
  • Experience supporting conferencing control panel systems such as Crestron
  • Four years of relevant A/V experience, encompassing sound, camera operation, video switching, performance monitoring, and hardware maintenance and troubleshooting
  • Certified Technology Specialist (CTS) or similar A/V certification (optional)


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