AV Support Specialist

Manhattan, NY
Full Time
Mid Level
Salary: $70,000 - 95,000/year
  • Troubleshoots, and maintains A/V and Video products and equipment
  • Support of desktop conferencing applications such as ZOOM, MS Teams and WebEx
  • Support of Cisco WebEx systems
  • Support of IPTV solutions
  • Ability to troubleshoot, configure, and manage video endpoints, bridges, and other video infrastructure
  • Familiar with a variety of the A/V field's concepts, practices, and procedures
  • Relies on experience and judgment to plan and accomplish goals
  • Provides support to end users on a variety of issues
  • Identifies, researches, and resolves technical problems
  • Responds to telephone calls, email and personnel requests for technical support
  • Documents, tracks, and monitors problems to ensure a timely resolution using trouble ticketing system
  • Documents, maintains, upgrades or replaces hardware and software systems
  • Maintained and updated video endpoints and bridges
  • Provide video endpoint management
  • Monitors client conferences to ensure quality
  • Schedule video conferences
  • Diagnose and resolve Audio/Video issues
  • Provide consulting and training on control interfaces and use of customer Audio/Video and VTC equipment
  • Other duties as assigned
  • Experience in implementation and operation of software, hardware and related devices associated with A/V and Videoconferencing systems including:
  • Cisco Video Conferencing Systems
  • Cisco WebEx knowledge
  • Crestron
  • VoIP Solutions
  • SIP Protocols
  • IPTV Systems
  • Direct work experience with working knowledge of videoconferencing and A/V systems

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