Customer Service Rep/Support Specialist
We are looking for a dedicated and empathetic Customer Service Representative / Support Specialist to join our team. The ideal candidate is passionate about delivering exceptional customer experiences, possesses excellent communication skills, and is adept at problem-solving. As a vital point of contact between our company and our customers, you will play a crucial role in ensuring customer satisfaction and loyalty.
Provide prompt, courteous, and knowledgeable assistance to customers via various channels, including phone, email, live chat, and social media.
Listen actively to customers' inquiries, concerns, and feedback, and provide appropriate solutions while maintaining a positive and professional demeanor.
Diagnose and troubleshoot customer issues, offering step-by-step guidance and resolving problems in a timely manner.
Collaborate with other internal teams, such as technical support, sales, and product development, to escalate and resolve complex customer issues.
Document all customer interactions accurately and thoroughly in the CRM system, ensuring a comprehensive and up-to-date record of customer interactions.
Effectively educate customers about our products, services, features, and policies, helping them make informed decisions.
Process orders, returns, and exchanges, ensuring accuracy and compliance with company policies and procedures.
Proactively identify opportunities for process improvements and share customer feedback to enhance overall customer satisfaction.