Position Overview:

We are looking for a dedicated and empathetic Customer Service Representative / Support Specialist to join our team. The ideal candidate is passionate about delivering exceptional customer experiences, possesses excellent communication skills, and is adept at problem-solving. As a vital point of contact between our company and our customers, you will play a crucial role in ensuring customer satisfaction and loyalty.

Key Responsibilities:

• Provide prompt, courteous, and knowledgeable assistance to customers via various channels, including phone, email, live chat, and social media.

• Listen actively to customers' inquiries, concerns, and feedback, and provide appropriate solutions while maintaining a positive and professional demeanor.

• Diagnose and troubleshoot customer issues, offering step-by-step guidance and resolving problems in a timely manner.

• Collaborate with other internal teams, such as technical support, sales, and product development, to escalate and resolve complex customer issues.

• Document all customer interactions accurately and thoroughly in the CRM system, ensuring a comprehensive and up-to-date record of customer interactions.

• Effectively educate customers about our products, services, features, and policies, helping them make informed decisions.

• Process orders, returns, and exchanges, ensuring accuracy and compliance with company policies and procedures.

• Proactively identify opportunities for process improvements and share customer feedback to enhance overall customer satisfaction.