Desktop Support Technician

Baltimore, MD
Contracted to Full Time
Mid Level

Congrats our client is looking for a brand new IT Support Technician. The ideal candidate will have 2+ years of experience in a Tier 1 helpdesk setting and is fluent in Active Directory protocols. 

Below is the description of duties and requirements:


  • Provide prompt technical assistance and support for any technical issues and requests related to company operations
  • Perform diagnosis and resolution of on-site and remote end-user IT related issues
  • Install, maintain, and troubleshoot the following:
    • PC and laptop hardware, software, and peripherals
    • Network hardware and software
    • RF guns, scanners, tablets, and wireless access points
    • Video surveillance and access control systems
    • Local physical and virtual servers
    • MS-365 email and SharePoint accounts
    • Printers
    • Phones and voice systems
  • Administer and resolve issues with end-user workstations and devices
  • Coordinate and work with third-party vendors for support, PC equipment and printer hardware repairs, installation of cabling and network equipment, and other IT related service calls
  • Provide hand and eyes support to corporate IT Infrastructure team or supporting vendors to assist with remote troubleshooting and problem resolution as needed
  • Deploy and maintain desktop images and application software
  • Maintain inventory levels for equipment and software on-site in a neat and organized fashion, and request additional equipment (PCs, laptops, etc.) once levels drop below defined thresholds
  • Collaborate with Technology team members to ensure efficient operation of the organization’s warehouse and office environments
  • Provide IT related support for remote office workers as needed
  • Configure various end-user devices based on company standards
  • Develop or modify IT support and Help Desk procedures
  • Basic account management associated with end-user access and permissions
  • Lifting of moderately heavy objects such as computers, printers, and peripherals
  • Occasional off-hours support as needed


  • Associate's degree or higher in an IT, Business, or similar field
  • 2+ year’s work experience providing Level1/Level2 IT Support for end-user requests and issues
  • Working knowledge of PC and desktop hardware, software, and operating systems (Windows)
  • Working knowledge of MS-365
  • Basic understanding of IT infrastructure skills and concepts
  • Strong analytical and problem-solving abilities
  • Ability to effectively prioritize and multi-task in a fast-paced environment
  • Solid communication and interpersonal skills
  • Polite and friendly demeanor as well as a passion for helping others
  • Must be authorized to work in the United States

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