Congrats our client is looking for a brand new IT Support Technician. The ideal candidate will have 2+ years of experience in a Tier 1 helpdesk setting and is fluent in Active Directory protocols. 

Below is the description of duties and requirements:

Responsibilities:

• Provide prompt technical assistance and support for any technical issues and requests related to company operations
• Perform diagnosis and resolution of on-site and remote end-user IT related issues
• Install, maintain, and troubleshoot the following:
  • PC and laptop hardware, software, and peripherals
  • Network hardware and software
  • RF guns, scanners, tablets, and wireless access points
  • Video surveillance and access control systems
  • Local physical and virtual servers
  • MS-365 email and SharePoint accounts
  • Printers
  • Phones and voice systems
• Administer and resolve issues with end-user workstations and devices
• Coordinate and work with third-party vendors for support, PC equipment and printer hardware repairs, installation of cabling and network equipment, and other IT related service calls
• Provide hand and eyes support to corporate IT Infrastructure team or supporting vendors to assist with remote troubleshooting and problem resolution as needed
• Deploy and maintain desktop images and application software
• Maintain inventory levels for equipment and software on-site in a neat and organized fashion, and request additional equipment (PCs, laptops, etc.) once levels drop below defined thresholds
• Collaborate with Technology team members to ensure efficient operation of the organization’s warehouse and office environments
• Provide IT related support for remote office workers as needed
• Configure various end-user devices based on company standards
• Develop or modify IT support and Help Desk procedures
• Basic account management associated with end-user access and permissions
• Lifting of moderately heavy objects such as computers, printers, and peripherals
• Occasional off-hours support as needed

Requirements:

• Associate's degree or higher in an IT, Business, or similar field
• 2+ year’s work experience providing Level1/Level2 IT Support for end-user requests and issues
• Working knowledge of PC and desktop hardware, software, and operating systems (Windows)
• Working knowledge of MS-365
• Basic understanding of IT infrastructure skills and concepts
• Strong analytical and problem-solving abilities
• Ability to effectively prioritize and multi-task in a fast-paced environment
• Solid communication and interpersonal skills
• Polite and friendly demeanor as well as a passion for helping others
• Must be authorized to work in the United States