Job description

• Troubleshoot to identify root cause of problems affecting the proper operation of various types of hardware
• Manages customer service related issues, product service alerts, troubleshooting, and warranty issues that may arise.
• Utilizes ERP to assist with Service Reports, call logs, and customer experience reporting.
• Participate in group and individual meetings to further the vison of the company
• Exhibit professionalism and conduct in accordance with established company standards
• Maintains customer rapport by resolving concerns, answering questions
• Able to communicate well with customers and work well with co-workers
• Perform all work assignments safely and timely

Job Type: Full-time

Salary: $20.00 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Sheboygan, WI: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Field service technician: 2 years (Required)
• ERP systems: 1 year (Required)

Work Location: In person