Field Service Technician

Full Time
Entry Level
  • Installs and optimizes hardware/software/network products and configurations at customer sites.

  • Diagnoses and resolves product performance problems.

  • Performs maintenance and repair services.

  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

  • Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.

  • Delivers fully integrated solutions, which may include peripherals, communications, operating systems and applications software.

  • Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.

  • May have knowledge of third-party products.

  • May train other field engineers or customers.

  • Calibrate equipment on-site for large volume customers.



  • Minimum 2 years of AV experience 

  • 4 year degree or military experience could potentially be substituted for job experience 

  • Experience with Enterprise VC solutions (Zoom, Google Meets, Microsoft Teams, Bluejeans, etc)

  • Formal education in Electronics or similar field is preferred 



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