Field Service Technician
Installs and optimizes hardware/software/network products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repair services.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
Delivers fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
May have knowledge of third-party products.
May train other field engineers or customers.
Calibrate equipment on-site for large volume customers.
Minimum 2 years of AV experience
4 year degree or military experience could potentially be substituted for job experience
Experience with Enterprise VC solutions (Zoom, Google Meets, Microsoft Teams, Bluejeans, etc)
Formal education in Electronics or similar field is preferred