• Installs and optimizes hardware/software/network products and configurations at customer sites.

• Diagnoses and resolves product performance problems.

• Performs maintenance and repair services.

• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.

• Delivers fully integrated solutions, which may include peripherals, communications, operating systems and applications software.

• Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.

• May have knowledge of third-party products.

• May train other field engineers or customers.

• Calibrate equipment on-site for large volume customers.

Qualifications

• Minimum 2 years of AV experience 

• 4 year degree or military experience could potentially be substituted for job experience 

• Experience with Enterprise VC solutions (Zoom, Google Meets, Microsoft Teams, Bluejeans, etc)

• Formal education in Electronics or similar field is preferred