Field Service Technician
This is an opportunity to work as a Travel Field Service Technician at one of the world's top packaging machine companies! Alongside a competitive hourly rate, the Technician will receive fully paid travel expenses, per diem and increased hourly rate while on customer sites.
- Provides packaging equipment service and training to existing and prospective customers.
- Manages customer service related issues, product service alerts, troubleshooting, and warranty issues that may arise.
- Utilizes ERP to assist with Service Reports, call logs, and customer experience reporting.
- Communicates and works cross-functionally with internal teams as needed.
- Maintains technical and operational documentation.
- Studies and standardizes procedures to improve the efficiency of the Technical Services team.
- Provides service and customer support during field visits or dispatches.
- Manages all on-site installation, repair, maintenance, and test tasks.