AV Technical Support Engineer - (Hybrid)

Rockaway, NJ
Full Time
Mid Level

As an AV Technical Support Engineer, you will play a crucial role in providing technical support, troubleshooting, and resolving complex issues related to our AV systems. Your extensive knowledge of AV technology, strong problem-solving skills, and customer-centric approach will contribute to delivering outstanding support experiences. Additionally, you will collaborate closely with cross-functional teams to enhance product quality and contribute to the continuous improvement of our AV solutions.


  • Provide expert-level technical support to customers via phone, email, or in-person interactions, ensuring prompt resolution of AV-related queries and issues.
  • Troubleshoot and resolve complex hardware and software problems related to AV systems, including audio, video, conferencing equipment, control systems, and network connectivity.
  • Conduct root cause analysis for escalated issues and develop comprehensive solutions and workarounds.
  • Collaborate with customers and internal teams to design and implement customized AV solutions that meet specific requirements and technical specifications.
  • Assist in the installation, configuration, and testing of AV systems, ensuring proper integration and functionality.
  • Perform regular maintenance and updates on AV systems to optimize performance and ensure compatibility with the latest technologies.
  • Stay updated on industry trends, emerging technologies, and best practices in AV systems integration and support.
  • Provide training and guidance to customers and colleagues on AV system operation, troubleshooting, and best practices.
  • Contribute to the development and improvement of technical support documentation, knowledge base articles, and troubleshooting guides.
  • Collaborate with cross-functional teams, including sales, engineering, and product management, to provide feedback on product performance, identify areas for improvement, and contribute to product development initiatives.

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