Help Desk Analyst

Omaha, NE
Full Time
Mid Level

Job description

  • The Tier 1 Helpdesk is responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met
  • Develop standard operating processes and procedures to promote consistency
  • Setup/configure computers, user creation and accounts
  • Provide excellent customer service and display technical skills with proficiency in Microsoft Windows/Office and AD
  • Perform hands-on fixes at the desktop level including installing upgrading software, hardware, implementing file backups and configuration of systems and applications
  • Dependable and punctual

Job Types: Full-time, Permanent

Salary: $50,000.00 - $55,000.00 per year


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year


  • Monday to Friday

Ability to commute/relocate:

  • Omaha, NE: Reliably commute or planning to relocate before starting work (Required)


  • Help desk: 1 year (Required)
  • Windows: 1 year (Required)

Work Location: In person


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