Collections Specialist

Towson, MD
Full Time
Mid Level

Key Responsibilities

  • Perform collection calls and emails on delinquent accounts
  • Escalate queries to sales and customer service to resolve disputed items on the customer account to ensure prompt and accurate payment
  • Maintains accurate documentation of customer contact and collections activity, including customer responses.
  • Confirm account information internally prior to initiating credit hold and 3rd party placement
  • Assist in the performing cash application duties as needed in addition to troubleshooting misapplied cash
  • Perform other duties as assigned

Key Qualifications

  • 3-5 Years of collections experience
  • 3-5 Years of customer service experience
  • Proficiency in Microsoft Office including Excel, Word, and Outlook
  • Well organized with a high degree of accuracy and attention to detail
  • Possess excellent negotiation and decision-making skills, in addition to strong communication skills
  • Ability to exercise discretion and good Judgement in making decisions
  • The ability to work well in a remote team environment
  • Must maintain the confidentiality of the materials handled
  • Experience with process automation and efficiencies.

Apply for this position

Apply with
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*