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Technical Account Manager (SDLC)

Our client is seeking a Technical Account Manager who will be responsible for overseeing and addressing our customers’ technical needs.  By providing top-quality technical service before and after a sale, this role will help to ensure customer satisfaction and strengthen customer relationships.  This position needs to be tech-savvy, able to explain details and requirements to non-technical audiences. 

Role/Responsibility:

Provide technical support for customers to support pre-sales and post-sales processes
Participate in the proposal writing and presentation to customers
Address all project-related queries on time
Train customers to effectively use tools and products
Provide developers with customer’s feedback to help identify potential new features or products
Hold regular review meetings with customers to discuss any issues or problems
Identify solutions to reduce support costs
Analyze customers’ needs and suggest upgrades or additional features to meet their requirements

 

Experience/Requirements:

Bachelor’s Degree in Computer Science or equivalent field
Minimum of five years’ experience in technical support, project management, and technical sales
Good interpersonal and communication skills to build effective relationships with customers and team members
Solid technical background with hands on experience in digital technologies, preferably with training industry experience
Familiarity with software and front-end development, augmented and virtual reality knowledge a plus
Ability to grasp customers’ needs and suggest timely solutions
Strong analytical and problem-solving skills
Ability to travel up to 40% of the time

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