Salary is 65-75k DOE and must have Active DoD Secret Clearance
Provide deployment, installation, training and support on Consular computer systems, hardware & software onsite for employees and local foreign staff.
Provide system maintenance support including troubleshooting, problem analyses and assessments for hardware, software systems and assigned projects.
Train end users on using hardware and software to process visa’s, passports and other consular services for American citizens abroad and foreign nationals
Assure proper, clear, concise technical guidance for use by deployment installers and technical trainers.
Work independently and in small teams to support various software and system related tasks.
Provide software development support, testing and building images for deployment.
Provide daily status reports to management while on deployment to include documentation.
Software Development Support: Provided support to the software development lifecycle through requirements gathering/documentation, software design, software testing and end-user documentation including online or hardcopy documentation. Perform software testing as necessary, and document testing results in the software testing plans. Worke with end users, developers and other parties to support software products throughout the product’s lifecycle.
Workstation Hardware/Software Installation Support: Assisted with the installation and support of workstation hardware in both central and field locations, including QA testing, piloting and configuration. Emphasis focused on using Windows XP/7, and peripheral device management.
Conducted technical training on Consular systems deployment procedures to client technical staff. Conducted technical training on Consular software applications to client end user.
Prepare and review systems documentation (e.g., installation manuals, training manuals, trip reports, etc.)