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Desktop Support Specialist

Position Objectives

Assist in the all activities related to management of our client's hardware, software applications and end-user support for 30-40 staff members.

Specific Responsibilities

  • Install, maintain and troubleshoot our client's network components including, but not limited to printer setup, installation and configuration, workstation setup, installation and configuration.
  • Provide internal IT Help Desk support to our client's employees.
  • Responsible for maintenance of server and IT infrastructure, including server back-up process.
  • Responsible for the maintenance and update of VOIP telephone system.
  • Assist in staff training to develop staff self-sufficiency on hardware and software.
  • Act as the main staff liaison for listserv programs.
  • Maintain an inventory and monitor useful life of IT fixed assets.
  • Track software licenses, and renew as needed.
  • Research and prepare scope of work, and prepare recommendations for proposed IT projects and purchases.
  • Other responsibilities as assigned.

Skills

  • Effective communication skills with end users.
  • Expert Hardware and Software troubleshooting skills
  • Familiarity with aspects of TCP/IP networking
  • Experience installing, configuring and maintaining Windows desktop Operating Systems
  • Experience installing and configuring mobile devices (laptops, tablets, smartphones)
  • Industry Certifications (E.g. CompTIA, A+, Net+, Microsoft Certifications a plus)
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