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IT Desktop/Help Desk Administrator

IT Desktop/Help Desk Administrator 

Job Description

We are seeking an EXPERIENCED IT & Help Desk Professional to join our team! You will handle a variety of projects to support and improve the organization's five office location and corporate IT systems.

Responsibilities:

Be the first point of contact for all IT related questions from Executives, Managers, Agents & Staff
Troubleshoot and solve any and all IT related issues
Conduct monthly office visits to all office locations to ensure IT equipment is functioning properly
Maintain and repair all company owned IT equipment including but not limited to: computer systems, monitors, printers, scanners, digital cameras, tablets, LCD projectors, copiers, fax machines, etc.
Work closely to negotiate with vendors to acquire IT services and equipment, computers and/or components, phones and/or components, etc.
Assist, oversee, and implement IT operations in all offices during desk moves, office location moves, office expansions, etc.
Maintain a confidential database with all Company, staff and agent usernames, passwords, URLs, phone numbers, etc.
Support all agent and company-owned smart-phones and tablets to ensure that company related communications are being received.
Perform routine preventative maintenance on equipment
Administer security measures to prevent system interruptions or breaches
Execute sensitive data backup and restoration procedures
Document all technical procedures and user guides
Other duties as assigned

​Qualifications:

Previous experience with IT Help Desk for medium size organizations
Google Apps Experience
Proficiency in both Windows and MacOS
Familiarity with Apple iOS and Android operating systems.
Ability to prioritize and multitask
Deadline and detail-oriented
Strong troubleshooting and critical thinking skills

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