Growing Government Contractor looking for a Help Desk Analyst.
Provide telephone and on-line remote troubleshooting and support for local and offsite users to resolve network and software problems, and troubleshoot site problems. Tier 3 Help Desk Analyst applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Ensure all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction, in a collaborative environment.
Knowledge of Windows, 2010 networking fundamentals including routing, TCP/IP, DNS and DHCP
Interested in with emerging end user technologies
Knowledge of ticket tracking systems
Must have a "can-do", friendly and cooperative attitude
Ability to research, diagnose and resolve technical issues
Meticulous analytical and organizational skills with proven ability to multi-task
Strong interpersonal and verbal communication skills, must be able to communicate clearly, courteously and professionally