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Help Desk Analyst

Growing Government Contractor looking for a Help Desk Analyst. 

Provide telephone and on-line remote troubleshooting and support for local and offsite users to resolve network and software problems, and troubleshoot site problems.  Tier 3 Help Desk Analyst applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.

Ensure all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction, in a collaborative environment.

 

REQUIRED:

Knowledge of Windows, 2010 networking fundamentals including routing, TCP/IP, DNS and DHCP

Interested in with emerging end user technologies

Knowledge of ticket tracking systems

Must have a "can-do", friendly and cooperative attitude

Ability to research, diagnose and resolve technical issues

Meticulous analytical and organizational skills with proven ability to multi-task

Strong interpersonal and verbal communication skills, must be able to communicate clearly, courteously and professionally

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