Deploy computers to our client’s customers following a detailed implementation plan.
Job Duties and Responsibilities:
Working either independently or on a team engineer, must be able to perform various deployment tasks including:
installation, configuration and maintenance of PCs, laptops, tablets and printers; troubleshooting analysis of workstations and associated systems; PC imaging; post-configuration; naming computer and adding to Domain; adding peripherals; data and user-state migration;
Assure newly installed equipment is fully operational and environment is clean;
Assure end-user satisfaction and approval and obtain end-user sign-off once the machine is completed;
Interface with high-level customers at their mid-manager level throughout the deployment process;
Troubleshoot technical and customer service-related issues with diplomacy and professionalism;
Provide top-notch customer service to our clients while communicating any outstanding issues to both customer and project team.
Interact with customers and with a positive attitude, present our client’s and its services, solutions and products.
Knowledge, Skills, and Abilities:
A+ and/or Network+;
Must have 2+ years “hands-on” computer deployment experience;
Must have a degree from a relevant technical program;
Must have demonstrated knowledge of Windows deployment tools;
Have good understanding of wide area networking;
Solid proficiency using imaging software and imaging servers/switches;
Demonstrated ability to explain technical information to non-technical individuals employing skills such as diplomacy, professionalism, attention to detail, and handling pressure;
Able to multi-task, meet stringent deadlines and effectively delegate to teams compromised of 5 to15 assigned team members;
Willingness to learn new technologies and maintain industry knowledge and train others on these technologies;
Able to work in fast-paced environment - schedule is very aggressive;
Must have a good driving record and reliable transportation to travel to customer site(s) in and around assigned territory;
Able to lift, carry, move all components of PC workstations, network equipment, peripherals, and other ancillary equipment up to 35-40 pounds throughout the workday;
Pass a criminal background check;
Other duties as assigned
Salary and compensation commensurate with experience.