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AV Service Technician

ACCOUNTABILITIES:  

Provide technical support to customers while remaining cost effective

Familiar with a variety of the field's concepts, practices, and procedures

Maintains extensive experience and judgment to assist the Audio Visual Service Team on all technical issues

Ability to diagnose and repair AV systems and related equipment

 Ability to diagnose and repair complex technical problems independently  

RESPONSIBILITIES: 

Coordinate equipment repairs and maintenance accurately allowing sufficient time for transit and testing

Provide timely and effective technical support to meet the customers’ expectations via telephone or in person

Develop and maintain good customer relationships

Evaluation services to engineering for software and hardware changes and the evaluation of new products and designs for the Marketing department

Troubleshoot and resolve Network issues i.e. connectivity, applications, Internet, Web, WAN, e-mail and infrastructure

Repair, and update products and software  

Perform emergency service at the client’s locations as needed to ensure the full functionality of AV systems and related equipment

Provide detailed technical documentation relating to all functions performed  

Process and maintain accuracy of inventory per SOP   

Provide on call technical phone support and field response  
Install and document the installation of AV products and related equipment 
Perform scheduled preventative maintenance to ensure optimum operation and a minimum of down time of AV systems 
Perform emergency service at the client’s locations as needed to ensure the full functionality of AV system and media systems 
Provide detailed technical documentation relating to all functions performed 
Provide technical training for the end user relating to the operation of AV system and related equipment 
Maintain accurate market inventory and inventory reports 
Understand AV signal flow and the ability to troubleshot to find failed component
Ability to diagnose and repair Digital Projectors and Digital systems
Perform maintenance/repair/alignment on automation system

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