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VOIP Engineer

Growing government contractor has a great new position for experience Network Infrastructure Engineer with a focus on VOIP. 

Responsibilities:

Manage the translation of business requirements into telecommunications requirements, designs and orders. 
Provide in-depth engineering analysis of telecommunications alternatives for government agencies in support of their strategic modernization efforts. 
Provide telecommunications enhancement designs for medium and large-scale telecommunication infrastructures. 
Provide interface support to telecommunications end users, telecommunications operations personnel, and telecommunications strategic program management.
Support telecommunications infrastructure using technology, and telecommunications engineering best practices, Transport Control Protocol / Internet Protocol (TCP/IP), routing protocols, LAN switching, Internet and Intranet systems, and Simple Network Management Protocol (SNMP) based network management systems.
Lead design efforts that require in-depth technical knowledge of both wide area and local area communications.

 

Required Skills:

10 years Telecommunication experience
5 years designing, planning, installing, configuring, implementing and supporting Cisco Unified Contact Center Enterprise
SME for the entire call center systems including Cisco Unified Contact Center Enterprise (UCCE) and Cisco IP Interactive Voice Response (IP IVR)
Enterprise level experience with Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC)
Working knowledge of call center audio recording and screen captures (preferably NICE Interaction Manager)

2-4 years of VoIP Telecommunications experience supporting the federal government at multiple locations

 

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