Use troubleshooting skills to properly fix equipment in call center/lab environment.
Strong work ethic and a passion for technology, people and processes.
Good communication skills with team members as well as end users.
Approach each day with a keen sense of self-discipline and urgency.
Comprehend technology and how technology enables business productivity, efficiency and effectiveness
Commitment to training – yours as well as that of the customer.
Take on the role of a true solution provider and trusted advisor to clients.
Effective use of time management skills
Effectively utilize provided technology to manage customer satisfaction
Identify customer pain points and communicate to management anything that is less than great.