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SCCM Desktop Support Analyst

Great opportunity for Tier II/Tier III Desktop Support Analyst. 

Strong focus on SCCM skills.

Responsibilities Include: 

•    Hardware and OS imaging – Take full ownership of the central management of enterprise client computers (currently 6,000+ and growing). (25%)
o    Design, Implement, Test, Deploy and Maintain operating system images for all standard corporate computers.
o    Evaluate new hardware. Design, Create, Test, and Implement new images.
•    Application and Software Deployments using SCCM 2012 – Take full ownership of the central management of automated software deployment activities. (30%)
o    Design, Implement, Test, Deploy and Maintain automated application deployments.
o    Assess, Test, Deploy and Validate compliance of monthly Microsoft security patches.
•    Tier III End-User Support (15%)
o    Diagnose hardware, software, and end-user problems and take corrective action or recommend procedural changes.
o    Work collaboratively with network operations, application development, and/or application support teams in order to restore service and/or identify problems.
o    Analyze and identify trends and devise preventive solutions.  Identify root cause of issues.
•    Project Management (30%)
o    Provide end-to-end project management for internal group projects. Ex: Deployment of new SCCM server.
o    Work with PMO to manage Desktop sub-projects. Ex: Developing and managing eMar portion of PCC project.  Assesses and plans group specific tasks related to new corporate mission-critical initiatives.
o    Follows industry standard life-cycle processes including Design, Implement, Test, Deploy and Support.
o    Collaborates with internal and external resources as necessary.

CORE COMPETENCIES 

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