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Help Desk Analyst

Exceptional communication and organizational customer service skills

Excellent multi-tasking ability

Attention to detail, great organization skills

Professional appearance and presentation 

Team attitude and enthusiasm

Functional knowledge of PC’s and Microsoft office products with the ability to learn new software applications

Sound judgment and decision making ability

 

Great internal Help Desk opportunity with growing small company.

 

Duties and Responsibilities

Under direction of Services Managers, the Help Desk Analyst will:

Process and manage maritime vessel information.
Prepare and email Weekly Reports to management.
Compile and mail monthly customer reports.
Provide our Finance Group with monthly reports of billable items.
Receive, process and manage calls from commercial customers and government agencies.
Provide troubleshooting support to customers and government agencies.
Become proficient with the operation and monitoring of proprietary computer programs.
Document all requests, maintain logs and/or keep records updated.
Interact professionally with our international corporate offices.
Forward sales leads to the Managers.
Share on-call Help Desk attendant responsibilities.

 

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