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Dispatch Support Specialist

JOB SUMMARY:

The Technical Support Dispatcher is responsible for responding to incoming calls and emails and assigning technicians to remote customer inquiries received through the Technical Support Call Center.

 

JOB RESPONSIBILITIES:

Essential Responsibilities:

[Other Essential projects and duties may be assigned.]

Respond to remote customer inquiries regarding product features and/or functions through Technical Support Call Center.

Serve as principal contact for fielding customer technical support requests; communicate with customers through various means, mostly telephone and email, to resolve issues.
Provide courteous and timely assistance to customers relevant to service questions or issues; maintain positive working relationships with and customers and internal staff in order to effectively develop resolutions.
Thoroughly and accurately capture customer issues in tracking system, following up on open issues and closing resolved issues according to established metrics as possible.

Non-Essential Responsibilities:

Participate in special tasks and projects as deemed necessary

 

Supervisory Responsibilities:

None

 

MINIMUM QUALIFICATIONS:

[To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.]

High school diploma or equivalent; AND a minimum of two (2) years experience in a high call volume technical call center.

COMPETENICES:

Technical Competencies:

MS Office Suite

 

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