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Tier 2 Support Analyst with Full Scope or CI Poly
Fort Meade, MD
Tier 2 Support Analyst
Fort Meade, MD
Able to perform duties independently.
Provides application configuration and functional use of either Java, J2EE and web services, or PeopleSoft applications.
Responsible for identifying and documenting all specific functional requirements associated with implementing the application.
Develops a comprehensive functional description of current and future system and process requirements through structured interviews, fit/gap sessions, focus groups, documentation reviews and other data gathering techniques.
Interfaces with technical personnel to identify specific system requirements and risks.
Works directly with client functional staff members to elicit specific application views and requirements to ensure that the final system incorporates required functionality.
Acts as liaison between Project Subject Matter Experts and development team.
Acts as the customer advocate within the project development team. Conducts User Acceptance Testing.
Bachelor’s Degree in Computer Science, Information Systems Management, Mathematics, Engineering, or a computer-related field.
In lieu of a Bachelor’s Degree: An Associate’s Degree, combined with an additional two (2) years of relevant experience can be substituted or, Four (4) years of relevant experience can be substituted.
Three (3) years experience in the development of functional requirements materials with emphasis and/or experience in requirements elicitation.
Experience in producing functional requirements materials for information technology systems.
Experience developing functional and systems requirements from materials provided by functional subject matter experts.
Experience working with developers to develop technical requirement from functional requirements.
Demonstrated writing skills in developing requirements elicitation plans, user acceptance testing plans, and materials, etc.
Demonstrated oral communication skills through mid-level management briefings.
Experience using Microsoft Office Suite desktop applications, specifically MS Word and MS PowerPoint.