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Symantec and Firewall SME

Location: Washington, DC

Clearance Level: MUST HAVE Secret

Scope of Work: The scope of work for this effort will include provision of expert advice and support services.

Requirements:
As required by the Department of State, the Contractor shall provide the following tasks and subtasks.

Position Education/Experience Requirements:

Implement and provide daily operation support of DOS Symantec Endpoint Protection (“SEP”) solutions;
Support and assist in the implementation of the DOS final Demilitarized Zone;
Coordinate and implement firewall rules for the NTP feature within SEP version 12;          
Review architecture, design and deployment of the existing SEP solution;

•   Conduct assessment, design and technical implementation activities on the Network Threat Protection (NTP) component;

•   Document solution requirements given business and technical objectives;

•   Design pilot and production architecture;

•   Define and create SEP client firewall security policy;

•   Build deployment packages;

•   Execute pilot against success criteria/test plan;

•   Complete production deployment;

•   Advise client on application of endpoint packages deployment as related to the NTP deployment;

•   Lead root cause analysis and troubleshooting effort for production deployment;

•   Function as a liaison between the client and Symantec Development and Support groups;

•   Report issues, anomalies and problems through proper channels (i.e., account management, technical support);

•   Provide incident status reports as required;

•   Document all recommendations to management;

•   Perform other duties relevant to NTP deployment and security operations as assigned;

•   Train onsite SEP persons; and

•      Coordinate telephone and on-site technical support as requested

Required:

Excellent organizational, written, and oral communication skills;
Ability to take accurate notes during fast-paced meetings;
Ability to work with limited supervision;
Ability to multitask and prioritize and deliver high-quality, accurate work within targeted deadlines;
Ability to be sensitive to the confidentiality of information shared by ITI Senior managers and other staff;
Proficiency with e-mail programs, Internet search engine, all Microsoft Office products.  Microsoft Visio and Microsoft SharePoint are required; and
Bachelor’s degree or an equivalent combination of education and professional experience is highly desired.

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