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Help Desk Administrator

IT Helpdesk Analyst or Helpdesk Administrator

 

At least 2 years experience providing customer support in a helpdesk environment

Strong knowledge of various Windows workstation Operating Systems and Microsoft Office suites

Must demonstrate ability to research and resolve problems using a variety of vendor support, online resources and helpdesk tools

Strong Customer Service skills required

Strong phone demeanor required

Ability to multitask and troubleshoot remote issues

Troubleshoot remote connectivity issues for personnel in the field

Track and manage hardware loan spreadsheets

Work with vendor to manage, troubleshoot and maintain Xerox printers

Track and order Xerox consumables as required for business continuity

Upon authorization, place orders for hardware, software and peripherals for Firm staff

Install and rebuild laptops, desktops, hardware, peripherals as required

Run weekly helpdesk reports to track and identify reoccurring issues

Learn Firm specific software and provide support, candidate will grow to serve as subject matter expert for firm specific software. 

Research and resolve complex helpdesk issues

Create, modify and remove Active Directory accounts as requested by HR and Network Administrator

Handle IT Requests for new employees and interns regarding onboardings and exits

Assist with management of door security for building access

Assist with management of Avaya phone system software

Apply workstation and application patches as required by Network Administrator

Upgrade and configure system software that supports Firm operations

Control and manage workstation inventory

Must be able to lift and transport hardware up to 30lbs

 

 

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